Terms & Conditions

Access and Usage of this Website is provided in accordance with the items and information laid out below;

Delivery and Returns
All Parcels are sent on a 48 Hour Delivery .Unless requested otherwise.
We will have a surcharge for next day delivery or a Saturday.
Elizabeth and Stevens are not responsible for the Parcel Delivery Date or Time once it has been collected by the courier, we can provide a Tracking number
  • Small Packages cannot be tracked via Royal Mail.
It is Overseas Purchasers Responsibility alone to ensure that they understand their own countries Customs Procedures prior to placing an order in regard to local taxes & declarations.

We do have a Restocking fee (if applicable) for Returns over 20kgs and if Returns are made we will inform you by e mail post or phone about our restocking fee.

Non Acceptance of orders may be due to any of the Following reasons
  • Item has sold out or Not in stock
  • Our Inability to Obtain authorisation for your Payment
  • Our Identification of a Pricing Product or Description Error
  • Delivery Issues or Surcharges Applicable to your order
  • Not agreeing to Terms and Conditions
We reserve the right to alter and change any aspect of our Web Site without notification and we further note to you we shall not be liable to you or any third party in reference to any of those changes, including withdrawals of goods. 
These changes may include change of Conditions.

You agree to and warrant that all information that you give when using this website is Accurate and True, Current and Correct in all respects.

You agree not to impersonate any other person or use any false name or details, including Banking Details, you are not authorised to use on our Website.

You agree not to use any of our images for any purpose in a Commercial or Private matter without our express permission in writing.
We agree to use all our powers to ensure that any purchase made by you on our website is Secure,but in the absence of negligence on our behalf we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
  • Pallets
Pallets are sent by Third Party Agencies and the Drivers will Offload to Driveway only by Pallet Truck onto a hard surface.
Access for tail lift lorries will be required, it is the purchasers responsibility to check there is sufficient clearance for these deliveries.
Please note; if Pallets are not taken in or refused when agreed there will be a redelivery fee due.
A Restocking Fee is due if a Pallet or Parcel is Refused. 

Direct communication between the Purchaser and the Courier Company is advised with regard to redelivery if there are any un foreseen delays.
It is the Purchasers responsibility to ensure delivery arrangements are understood by the Courier Company as all Parcels and Pallets must be signed for.

Elizabeth and Stevens are not liable for any delay in delivery after the Goods have been posted or left our premises via Courier or Third Party Agency these also include Fire, Theft, Strike, Malicious Damage, Riot, Flood, Sickness, Traffic Delay, Vehicle Issues including Breakdown, Administrative Errors or loss on behalf of Courier, or Malpractice on Behalf of Deliverer.

Returns are accepted provided we are contacted in Writing (Acknowledgement will be sent to the Purchaser by return from E&S either by Post, E mail or Phone that a return is accepted we may ask for proof of damage in transit) no longer than 7 working days after the day the product is received and provided that you have taken care of the product and that the product has not been used.
Items must be returned in their original packaging and care must be taken in wrapping and returning goods .


Please note; the right to return does not apply to Products that are Bespoke, Made to Measure, Perishable, Flowers or Food.

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