Direct communication between the Purchaser and the Courier Company is advised with regard to redelivery if there are any un foreseen delays.
It is the Purchasers responsibility to ensure delivery arrangements are understood by the Courier Company as all Parcels and Pallets must be signed for.
Elizabeth and Stevens are not liable for any delay in delivery after the Goods have been posted or left our premises via Courier or Third Party Agency these also include Fire, Theft, Strike, Malicious Damage, Riot, Flood, Sickness, Traffic Delay, Vehicle Issues including Breakdown, Administrative Errors or loss on behalf of Courier, or Malpractice on Behalf of Deliverer.
Returns are accepted provided we are contacted in Writing (Acknowledgement will be sent to the Purchaser by return from E&S either by Post, E mail or Phone that a return is accepted we may ask for proof of damage in transit) no longer than 7 working days after the day the product is received and provided that you have taken care of the product and that the product has not been used.
Items must be returned in their original packaging and care must be taken in wrapping and returning goods .
Please note; the right to return does not apply to Products that are Bespoke, Made to Measure, Perishable, Flowers or Food.
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